Q1 How likely are you to recommend Greyfriars Surgery to Friends and Family should they need similar care or treatment?

Response Number of Responses
Very Good

74
Good  8
Neither Good Nor Poor 4
Poor 2
Very Poor 2
Don't Know 0

Q2 Please tell us why you selected this statement. Comments given:

  • From phoning at 8am to being seen by the Dr the same morning, and then having a same day appointment for blood tests, my experience was above and beyond with all of the staff concerned. Very professional and expeditious all round. Highly recommend this practice.

  • Didn’t struggle to get a face to face appointment but clinicians are also very responsive to online consultations. Care received was very good - thorough but also friendly. What all primary care experiences should be like!

  • I’m a new patient and so far the communication has been brilliant. That’s all that’s needed communication.

  • Telephone staff listened realised I needed to see a doctor even through fully booked and sorted it out. Doctor was fantastic when I saw him and even got me a same day blood test.

  • Been with this surgery all my life never had any problems the Dr I saw this morning was brilliant no rushing listened to everything I had to say and did what I needed to be done excellent.

  • Very helpful and listening

  • The information I received today and the advice was second to none and made me feel like an individual instead of just another number

 

  • Helpful receptionists. Able to get doctors appointments when needed. Good medical care.

 

 

  • I moved to Greyfriars due to my previous surgery not providing support for my problem. Since moving to this surgery I have been very surprised by the difference in service.
  • Because the staff is very helpful and go out there way to help

 

  • My problem was described to me and explained in detail I left the surgery feeling well satisfied

  • I have found the staff at Greyfriars helpful, and knowledgeable. I have always been treated with compassion, kindness and professionalism.
  • The Doctor I have seen recently was fantastic. He listened to my concerns and symptoms and was extremely thorough. Also I would like to complement the reception staff, they have an extremely difficult job to do and deserve to be congratulated for what they have to deal with.
  • Because the receptionist was really nice
  • Receptionist was very helpful

 

  • Appointment was at time scheduled, and the phlebotomist was kind and professional. Receptionist was helpful over my questions and arranging further appointments.
  • Greyfriars has a lot of built in services for the patient and saves time going elsewhere. They also have never stopped me from asking for referrals for Autism and ADHD assessments, continued support with cholesterol and mental health issues. Not once have they made me feel less of a person

 

  • I requested medication, received a very quick reply and within 4 hours able to collect the tablets .. Thankyou
  • Helpful staff, good communication, never waiting long for an appointment