Friends and Family Results 2024

January 2024

I couldn't wish for better care
Because when I go to see the nurse she makes feel at ease and is always cheerful and friendly. I would like to a say a big thank you
Very happy with the care and service thank you
Kind polite staff from reception upwards
Had the time to listen to my problem
Very informative and helpful
I am 77 years of age and it is very reassuring to know there is this brilliant team at Greyfriars surgery who always do their best to help my wife and I.
Me & my family have been a patient at Grey Friars surgery a lot of years and always received good care and treatment. So I would recommend the surgery to others.

Whenever I need help or advice everyone I see is kind, considerate and listen.
Always prompt, very knowledgeable and considerate.
The reception staff were very helpful and listened to my concerns, booking a review that resulted in an appointment the same day.
I feel that I was really listened too and treatment was discussed not told. The perfect experience when feeling bad.
The staff at Greyfriars are always very kind and helpful. They do their best under very difficult circumstances as obviously they are completely overwhelmed with the amount of people requiring their services. The receptionists and nurses do their absolute best .
I was fortunate to be seen by a compassionate, knowledgeable clinician, who gave me time to discuss my health concerns.. I felt.heard and was confident that my concerns were heard.
I can always get an appointment for the same day or speak to a NHS professional.

They really do care for you and are happy to go that extra mile to get you the correct treatment. The Medical professionals are polite and friendly but always maintain there standard.
Receptionist very helpful and doctor professional and curteous putting me at ease
As surgery staff very good to me and very understanding when I have a health issue which is quite often. Care is very good.
You care and have excellent interpersonal skill
Staff are always friendly and try and help as much as they can. If they can't they direct you to someone that can.
The staff are always very nice and professional and you don’t usually have to wait very long and it’s always very clean.
Always great service, caring and willing to listen.

Because you are my practice, been coming when needed, not often I'm pleased to say, for years.Always get seen on time, no dramas.
Always had a satisfactory result with whoever I've seen. The doctor who I see today was very good.
Because I have always got a good service considering the amount of patients that goes through. And I understand the amount of pressure the staff are under to provide the best service they can. So well done to everyone
The doctors r good and help u and so do the receptionist they contacted u when u need to be seen
I have been a patient all of my life and have always received good treatment.