At Greyfriars Surgery we endeavour to support our patients with their care. As part of this, you are able to request some of the different services that are available. To learn more, click on each drop down.


We encourage all our patients to attend the surgery. However, if you are too ill to travel to the surgery, a request for a home visit can be made. This is not a guarantee, but we will strive to achieve this. It is usual that a home visit is undertaken between 12pm and 3pm we are unable to give an exact time.

It is helpful if you give brief details of the patient's symptoms to enable the Doctors to decide the priority of visits.

A sick note is also known as a MED3 or a fit note, it is intended to support you stay in, or return to, work. A MED3 can also enable you to access health-related benefits or evidence eligibility for Statutory Sick Pay.

As such, it is important to be aware that a MED3 can be requested after seven days of sickness, before this date you are able to self-certify please find further information regarding this on the .gov website Employee’s statement of sickness to claim Statutory Sick Pay - GOV.UK (

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of Statutory Sick Pay.  A medical certificate, called a ‘Statement of Fitness for Work’ from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You should go back to work as soon as you feel able to and with your employer’s agreement – this may be before your fit note runs out. You do not need to go back to see your doctor before going back to work. Your doctor cannot give you a fit note stating that you are ‘fit for work’.

There are 4 ways that you can order your repeat prescriptions:

  • by telephone
  • in the surgery by placing your repeat prescription in the letterbox
  • online using SystmOnline
  • using online services

(Please note, for first time users of this online system, a password must be obtained from reception)

Prescriptions are available at 48 hours notice if your doctor has authorised repeat medications.

Telephone: 01205 319856 Monday to Friday between 10.00am and 4.00pm.

Click here to visit the SystmOnline website where you can book appointments and order repeat prescriptions online.

Patients who receive regular prescriptions will be asked at intervals to see a Doctor before their next repeat prescription is due. This is so that the patient’s clinical need for the medicine can be assessed and altered as necessary.

All the GP practices in NHS Lincolnshire have been advised to adopt 28 days as the standard treatment length for repeat prescriptions.

Click here for the NHS Lincolnshire Repeat Medication leaflet (PDF, 628KB)

Since February 2014, Greyfriars Surgery has participated in the Electronic Prescribing Service. The Electronic Prescribing Service (EPS) means your prescriptions can now be sent electronically to your preferred pharmacy.

As well as using less paper, EPS will also save you time; as instead of coming to the surgery to collect your paper prescription, taking it round to the pharmacy and waiting for it to be dispensed; you can go straight to the pharmacy and your medication should be available.

When requesting a result it is important to be aware that on average, you should allow 7 working days for your test results to come back. Also please be aware that results of blood tests requested by the hospital will not be returned to us, they will be returned to the requesting body. As such there are multiple ways in which to request a result, the first possible way to access your test results is via the NHS APP or by logging in to your SystmOnline account. If you do not have access to either of these services, please visit the surgery and our reception team will be happy to help register you. The second option is to call into the surgery to enquire about the result, the receptionist team will endeavour to fulfil your request. Unfortunately, this does mean that we cannot always give your full results over the phone as our receptionist team are not medically trained. The third option would be to request your results via our online services. This allows you to put forward your request online, please be aware that this may take up to 48 hours to received a response. To request this way please go to the online services page.

There are occasions that a doctor may want to discuss the results with you, in this case the surgery will get in contact with you to arrange the appropriate appointment.

With regards to xray results, ultrasound / CT scans, and other hospital scan results, these may take additional time for the surgery to receive and may take up to 30 days for us to receive these. The doctor will then access the results and, if required, will request an appointment to discuss the results.  Please be aware that it is your responsibility to check your Results.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to, unless that person has given prior permission for their release, or if they are not capable of understanding them.

Many of our services are only possible because we have our patients' data recorded on a computer. We are registered under the Data Protection Act. The doctor or nurse may discuss your computer record with you and you are, of course, entitled to see it.

If you wish to see your health record for any reason, please click on the link below to fill out a form, detailing the information you require and the reason for this request. Please be aware that in some instances, you may be charged for this request. 

Please be aware that the request for information can take up to 40+ days to be completed.

Fill in a request for Patient Information

If you wish to allow other people to have access to your medical information you must provide written consent to us, this will then be added to your clinical record. Please ask a member of reception for more details about this.

As part of the changes that come in, on 1st November 2023, all GP surgeries are required to give all patients in England online access to new information as it is added to their GP health record. Patients with online accounts, such as through the NHS App, or SystmOnline, should be able to read new entries, including free text, in their health record. This applies to future (prospective) record entries and not historic data.